FAQ – Frequently Asked Questions

Frequently Asked Questions

1. What materials are used in Kosmik jewelry?

Our pieces are crafted from premium materials including 18K gold plated stainless steel and brass — all highly electroplated for a luxurious, long-lasting finish. Our jewelry is anti-tarnish, waterproof, hypoallergenic, and fade-resistant, designed for everyday wear.

2. Is Kosmik jewelry suitable for sensitive skin?

Yes! Our jewelry is hypoallergenic and safe for all skin types, including sensitive skin.

3. Can I wear Kosmik jewelry in water?

Absolutely. Our pieces are 100% waterproof — you can wear them in the shower, while swimming, or at the gym without worrying about tarnishing or damage.

4. How do I care for my jewelry?

Simply wipe your jewelry with a soft, dry cloth after use. Avoid harsh chemicals or abrasive materials. Store in a cool, dry place when not wearing.

5. What is your return policy?

All sales are final. We do not accept returns, exchanges, or cancellations. However, if you receive a damaged or incorrect item, please contact us within 48 hours at kosmikjewel@gmail.com with photos and your order details.

6. How long does shipping take?

Shipping times vary based on your location. You will receive a tracking link once your order is dispatched. Please allow 5–10 business days for delivery.